Delivery and Returns

Delivery Charges: Free delivery is usually available within our local area, depending on the value of order. Free delivery may also be available outside of our local area depending on the value and nature of your order. Any delivery charges will be advised prior to your order being accepted and processed.

Expedited Delivery: Should expedited delivery be required, additional delivery charges may be applied – these will be advised prior to your order being accepted and processed.

Lead Time: We aim to dispatch all orders within 5 working days of order confirmation. With an additional 2-3 days shipping time if the shipment is by external courier. Any variation from this will be advised at the time of your order.

For International Delivery or for bespoke delivery requirements, please email sales@northeastchemicals.co.uk. 

Receiving Delivery: Please check your delivery before you sign for it as being received ok. If the package is damaged in anyway, please note this when signing.

Returns Policy: We are happy to provide a full refund on any item ordered from us within 30 days of purchase as long as it is returned to us in its original condition. For special order items there maybe a handling fee charged. Any faulty items will be replaced.

Return Address: North East Chemicals Ltd, 334 Stamfordham Road, Westerhope, Newcastle Upon Tyne, NE5 2LD