Privacy Policy

We only collect information from you when you order product or service from us, register with us, or register an enquiry with us.

Our Debit/Credit Card Payment processing gateway is secured with Shopify payments, and Paypal is also available. Please refer to their terms and conditions of use.

If you apply for a Credit Account, we retain the hard copy New Account Application Form and may share some of the details you provide on the New Account Application Form with our Credit Reference company and to contact the Trade References that you have provided for our use in allowing us to make a credit facility decision.

Our website may contain links to other websites but we will not share your data with another company other than the data we have to provide to facilitate the transaction (e.g: Delivery companies, third party suppliers or distributors).

We may provide aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information.

Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to provide statistical reports on our website activity. For further information, see our websites cookie policy. This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to provide you with services you may want/need. If you opt in to email marketing, it will help us to maintain your account and alert you to new products, special offers and services. 

If you create an online account with us, then we will endeavour to keep our information accurate and up to date. You can access your account through our website any time, and amend any of your details as necessary. Alternatively, you can contact us requesting that we update, modify or delete your account information. 

We will not provide your details to anyone unless required to do so by law. You have the right to formally request the information we hold on you in writing, at any time and we will respond within 30 days. You may be asked some security questions to ascertain your identity and right to the information requested.

When someone visits this website, we use a third-party service called Google Analytics to collect standard, anonymous user data and the internet log information. This helps us to analyse the number of visitors who browse various parts of our website. We do this to help us to improve our service. Google do not access any personally identifiable information of our visitors. 

We have put in place appropriate procedures to safeguard and help prevent unauthorized access, maintain security of your data and correctly use any information that we collect online. Where we do have to gather your personal information, you are in control of entering those details and this will always be carried out by a secure, encrypted page which keeps your information private. Once we have received your personal data we use strict procedures and security features to prevent unauthorised access.